Just adding in a bit of humor can lighten up a serious situation. For example in my true story “Negotiating For My Life On Top of the World”, I am inspecting a roof by standing on the roof taking video pictures of the roof when the roofer, Mr. S who resembles a “linebacker” comes over demanding more money! I heard him approaching sounding like “a heard of elephants”. I stopped what I was doing and looked at him!” Here’s what happened: Mr. S says, "I need $3,000 right this minute"! He tried to threaten me by moving me to the edge of the roof. He was so angry! I remained calm, looked him in the eye and reminded him he had received his payment three days ago and that he needed to fix the gapes and bubbles in the membrane of the flat roof so he could receive more money.” (His next draw from the contract.”) “I explained I did not carry that amount of money with me. I said to him, “Do you see an ATM anywhere up here?” He stopped and looked around...